SHIPPING & RETURNS
not guarantee the consistent appearance of any fabric as
fabric colour and finish will vary from piece to piece. We
will make every effort to represent a fair image of the cloth,
but different fabric production runs and varied computer
monitor settings mean that samples of fabric and images may
vary from the final garment.
fabric is out of stock after placing the order, the Customer
will be notified of the expected restocking date or offered an
alternative cloth similar in color and value.
clothing will be delivered to you usually within 14 days of
confirmation of order & receipt of payment.
at times, turnaround and receipt of orders may vary depending
on the type of garment, the level of service selected, current
order volumes, fabric availability or on specific requirement
orders. We shall
make every attempt to deliver your goods on or before the
estimated delivery date based on the advice given by the
carrier regarding their maximum delivery times.
also be understood that priority orders can and may be
processed before standard orders. Should there be a delay in
the dispatch of a any order, we shall not be held liable for
the delay, whether the loss is caused by delays in freight,
acts of nature, human error, mechanical or technical errors
and faults or due to customs procedures and schedules at the
country of dispatch or delivery.
Liability for local taxes
The customer is liable for any local taxes or charges that may
be incurred when receiving the package.
the goods supplied by us are of a custom-made nature, you must
ensure that the information you provide us when placing an
order is correct. If it later transpires that any information
provided is incorrect, we shall not be held liable for the
cost of any alterations to the product.
shall also not be held liable for any issues resulting in a
change in the customerís dimensions after the order has been
the products supplied are defective or damaged and are
documented by the client (within 3 days of receipt of goods),
we will be responsible either for removal of the deficiencies
or with a replacement delivery. If we are unable to alter or
replace the product, you
will be eligible for a refund less the cost of any shipping
charges previously incurred as these are considered complete
at that point. We retain ultimate discretion on whether a
product is deemed faulty or not.
order, once placed cannot be cancelled. If, under some
circumstances, we agree to cancel the order, any cancellations
charges and fees as may have been incurred by us will be
deducted from the submitted payment before any refund is made.
If the item provided by us is as per the information provided
by the customer at the time of order placement, no refund
shall be granted.
If you wish to change any details of the order before it is
dispatched, this may be done at our sole discretion and may
incur an additional charge.
complete all reasonable alterations, free of charge, to
provide a well fitted garment, but hold the right to refuse
alterations if we consider the garment to fit appropriately. The
customer shall be liable for the postage cost from his side
and we shall bear the cost from our side.
first time customer, we do understand your hesitation when it
comes to buying made to measure garments online. If
alterations were required on your first order, based on them,
we will modify your measurements in your account so that we
have them up to your requirement for your next orders. This
makes the online shopping experience secure, reliable &
accessible to everyone.
reserve the right to make changes to our site, policies, and
Conditions of Use at any time without prior notice.